Privacy Notice

Effective Date: May 22, 2024

1. Introduction

This Privacy Notice discloses the privacy policies and practices of Crosslake Technologies, LLC, and any of its affiliated companies (“Company,” “we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.crosslaketech.com, or engage with our online applications and related services. If you do not agree with the terms of this privacy policy, please do not access the site, or use any of our provided services.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, job title, and company information.
• Technical Data: IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To deliver consulting services and application functionalities and manage our relationship with you.
• To Improve Our Website and Online Applications: To understand how our services are used and to improve our website and services.
• To Communicate: To send newsletters, marketing materials, and other information that may be of interest to you, subject to your elected preferences.
• To Comply with Legal Obligations: To comply with all relevant and applicable laws, regulations, and legal processes.
• Cookies: The Crosslake website uses cookies and log files for various purposes. The website offers an option to opt out of cookie use. We use “persistent” cookies on our website to improve our ability to help users find the content they want. Persistent cookies are stored in your computer’s memory to record preferences and may remain after the session ends.

  We also use “temporary” or “session” cookies, which are available only during an active browser session and are erased as soon as you close your web browser. These cookies enhance web metrics and help us analyze how visitors navigate through the website. They allow us to analyze the site’s effectiveness, make design improvements to enhance site performance and implement improvements based on how visitors use the website.

  We may also collect information (log files) that your browser sends whenever you visit our website. This may include information such as your computer’s internet protocol (“IP”) address, browser type, browser version, the pages of our website that you visited, the time and date of your visit, the time spent on those pages and other statistics. We may attempt to identify individuals with this information.

  In addition, we may use third-party services, such as Google Analytics, that collect, monitor, and analyze this information and use it to help us improve our website’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. Your web browser can also be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. The Help section of your browser will tell you how to prevent your browser from accepting cookies or to delete persistent cookies that are already on your computer.

  In addition, before engaging such a third-party service provider, we perform a security and privacy assessment of the provider to ensure compliance with our policies and procedures.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

5. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

6. Data Security

Crosslake takes various security measures to protect information received online. Access is restricted to Crosslake workforce team members or service providers who need to know such information to perform a specific job on Crosslake’s behalf. Crosslake has implemented security and privacy policies and maintains measures to protect our information systems from unauthorized access, improper use, alteration, unlawful or accidental destruction, and loss.
All our workforce team members receive security and privacy training, are bound by confidentiality obligations regarding the use of information, and may be subject to discipline, including termination of services or contracts and criminal prosecution, for failure to comply with these obligations.

7. Children’s Privacy

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

9. Additional Rights for Residents of Specific Regions

• European Union (EU) Residents: If you are a resident of the EU, you have specific rights under the General Data Protection Regulation (GDPR). Please consult your GDPR rights for more information.
• United States (US) Residents: If you are a resident of the US, you have specific rights under various state laws, including the California Consumer Privacy Act (CCPA). Please consult your state-specific privacy rights for more information.

10. Applications Provided to Business Clients

Our applications provided to business clients may also collect personal information. We may process this information for the provision of services to our clients. This processing is subject to the terms of service and privacy agreements with our clients.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

Although the personal information we collect through our website is limited and voluntary, you may contact Crosslake to provide updates or corrections.

• Crosslake’s primary office is located at 5605 Carnegie Boulevard, Suite 175, Charlotte, NC 28209.
• Please use this address or, preferably, reach out to privacy@crosslaketech.com for any questions, complaints, or requests regarding this Privacy Notice