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Updated: January 12, 2023

This Privacy Notice discloses the privacy policies and practices of Crosslake Technologies (Crosslake). This Privacy Notice applies to the crosslaketech.com website and to the limited information we may collect about you, how we use the information, how we protect the information, and what choices you have about how that information is used.  

Separate privacy policies for client use of our internally developed applications, employee and contractor personal information, and disclosures and processes required by privacy regulations are provided separately as outlined below. Click here to view the Privacy Notice for the Corsis application.

Crosslake is committed to protecting all personal information that is provided to us or which we may collect.

Information we collect from visitors

Visitors to our website can access the site’s home page and browse most other areas of the website without disclosing any personal information. We make no attempts to identify individual users unless we suspect illegal behavior. 

Information we collect when you provide voluntary contact information

Our website offers the opportunity to sign up for our newsletter or request that we contact you by submitting your name and email address. Submission of personal information and use of these options is voluntary. We may also supplement the personal information you provide with information gathered from public sources or commercial providers, such as company and role, so that we can provide better responses to your requests. You may opt out of future receipt of the electronic newsletters or email campaigns at any time through a link at the bottom of our correspondence.

Use of cookies and other tracking systems

Cookies and log files are technologies used by the Crosslake website for various purposes. An option exists on the website to opt out of cookie use. 

We use “persistent” cookies on our website in order to increase our ability to help users find the content they want. Persistent cookies are stored in the memory of your computer to record preferences and may remain after the session ends. 

We also use “temporary” or “session” cookies, which are available only during an active browser session and are erased as soon as you close your web browser. These cookies enhance web metrics and help us analyze how visitors navigate through the website. They allow us to analyze the effectiveness of the site, make design improvements to enhance site performance and implement improvements based on the way that the website is actually used by visitors.

We may also collect information (log files) that your browser sends whenever you visit our website. This may include information such as your computer's internet protocol (“IP") address, browser type, browser version, the pages of our website that you visited, the time and date of your visit, the time spent on those pages and other statistics. We may attempt to identify individuals with this information. 

In addition, we may use third-party services, such as Google Analytics, that collect, monitor and analyze this information and use it help us improve our website’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. Your web browser can also be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. The Help section of your browser will tell you how to prevent your browser from accepting cookies or to delete persistent cookies that are already on your computer.

Information sharing

Crosslake will not sell, trade, or voluntarily provide your personal information to any other party except as required by law or appropriate governmental authority.  

We may provide your contact information to third-party providers to perform services on our behalf, such as website hosting, data analysis, web traffic analysis, information technology and related infrastructure, customer service, text messaging or email delivery, auditing, marketing and marketing research activities, communication infrastructure and storage. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. Before engaging a service provider, we perform a security and privacy assessment of the provider.

Information security

Crosslake takes various security measures to protect information received online. Access is restricted to Crosslake workforce team members or service providers who need to know such information to perform a specific job on Crosslake’s behalf. Crosslake has implemented security and privacy policies and maintains measures to protect our information systems from unauthorized access, improper use, alteration, unlawful or accidental destruction and loss. 

All our workforce team members receive security and privacy training, are bound by confidentiality obligations regarding the use of information and may be subject to discipline, including termination of services or contracts and criminal prosecution, for failure to comply with these obligations.

California residents

Review our California Consumer Privacy Act (CCPA) and Consumer Rights Privacy Act (CRPA) Privacy Notice to understand additional details specific to California. 

European Union residents

Review our General Data Privacy Regulation (GDPR) Privacy Notice to understand additional details specific to the European Economic Area (EEA). 

Other privacy notices and policies

If you are a Crosslake client, our master service agreement (MSA) contains specific provisions about the transmission of personal information to Crosslake and protection of the information. 

Client use of our internally-developed applications is covered by privacy policies or additional privacy terms and conditions accessible through the applications.

If you are a Crosslake employee or services contractor, our employee handbook and employment or contractor agreements include provisions about the collection and use of your personal information.

Children's privacy

We do not knowingly collect personally-identifiable information from children under 18. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.

Update of personal information

Although the personal information we collect through our website is limited and voluntary, you may contact Crosslake to provide updates or corrections. 

Crosslake’s main office is located at 5605 Carnegie Boulevard, Suite 175, Charlotte, NC 28209. 

Please use this address or, preferably, reach out to privacy@crosslaketech.com for any questions, complaints, or requests regarding this Privacy Notice. 

Changes to Privacy Notice

We may change or update this Privacy Notice from time to time. When we do, we will post the revised disclosure on this page with a new date.